Privacy policy

PRIVACY POLICY

This Privacy Policy explains how personal information is handled when you visit https://thebrivorashop.com, place an order or contact Brivora.

WHO IS RESPONSIBLE FOR YOUR INFORMATION?

We are responsible for the personal information we process for the purposes described in this policy.

For privacy enquiries or requests, contact:
contact@thebrivorashop.com

INFORMATION WE COLLECT

Depending on how you interact with our store, we collect:

• Contact details, including your name, email address, delivery address and billing address.
• Telephone number, where provided.
• Order details, including products purchased, payment status, delivery information and return requests.
• Information you provide in messages to our customer care team.
• Account details, if you create an account.
• Technical information associated with website use, such as IP address, browser type, device information and cookie identifiers, as applicable to the technologies enabled on our store.
• Marketing preferences and consent records, where relevant.

Payment information is processed through the payment services available at checkout. The information accessible to Brivora depends on the payment method and provider.

We receive information directly from you and, where relevant, from Shopify, payment providers, delivery providers and the other services identified below.

WHY WE USE YOUR INFORMATION

We use information necessary to:

• Process payments, fulfil orders and manage delivery.
• Handle cancellations, returns, refunds and customer enquiries.
• Provide and manage customer accounts, where available.
• Maintain appropriate business and accounting records.
• Protect our store and customers against fraud and misuse.
• Send marketing communications where permitted.
• Operate website analytics or advertising tools, where enabled and lawfully configured.

OUR LAWFUL BASES

Depending on the purpose, we rely on:

• Contract: processing necessary to fulfil your order or take steps you request before a purchase.
• Legal obligation: processing required by applicable accounting, tax or other legal requirements.
• Legitimate interests: proportionate processing necessary for store security, fraud prevention, business administration and handling enquiries, subject to your rights.
• Consent: processing for activities requiring your permission, including relevant marketing communications and tracking technologies.

[CONFIRM ANY ADDITIONAL PURPOSES, THE DATA USED AND THEIR LAWFUL BASES; REMOVE ACTIVITIES THAT THE STORE DOES NOT PERFORM]

WHO RECEIVES YOUR INFORMATION?

Our store is hosted on Shopify. Shopify processes personal information to provide its platform and associated services. Its role may vary according to the service and the store settings in use.

Shopify’s relevant privacy information is available at:
https://www.shopify.com/legal/privacy/consumers

We also disclose information where necessary to providers supporting our operations, including payment processing, delivery, customer support and professional advice.

We may disclose information when required by law or where necessary to establish, exercise or defend legal claims.

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies according to the services enabled on the store.

Technologies necessary for functions such as the basket, checkout and security may operate without consent where legally permitted. Where consent is required for optional technologies, these should only operate after you have given that consent.

Cookie details and preference controls:
[INSERT COOKIE NOTICE OR PREFERENCE-CENTRE LINK, INCLUDING TECHNOLOGIES, PURPOSES AND DURATIONS]

You can change applicable cookie preferences through those controls. Browser settings may also allow you to manage cookies.

MARKETING

Where we send marketing communications, we do so on a lawful basis and in accordance with applicable electronic marketing rules.

You can unsubscribe using the link in a marketing email or by contacting contact@thebrivorashop.com.

Unsubscribing from marketing does not stop necessary messages about an order.

INTERNATIONAL TRANSFERS

Shopify and other providers may process information outside the United Kingdom.

Details of the international transfers relevant to our store:
[INSERT DESTINATIONS AND APPLICABLE TRANSFER ARRANGEMENTS]

Where required, transfers must be supported by an applicable adequacy decision or appropriate safeguards, such as approved contractual arrangements.

Contact us for information about the safeguards applicable to your information.

HOW LONG WE KEEP INFORMATION

We retain information only for as long as necessary for its purpose, including applicable legal obligations and the resolution of disputes.

Our retention periods or criteria are:

• Order and accounting records: [INSERT PERIOD OR SPECIFIC LEGAL CRITERIA].
• Customer care correspondence: [INSERT PERIOD OR CRITERIA].
• Account information: [INSERT PERIOD OR CRITERIA].
• Marketing records: [INSERT PERIOD OR CRITERIA].
• Cookie and analytics information: [INSERT DURATIONS OR LINK TO COOKIE NOTICE].

We may retain limited suppression records where necessary to respect a marketing opt-out.

YOUR RIGHTS

Subject to applicable conditions, you may request access to your personal information, correction, erasure, restriction of processing or data portability.

You may also object to certain processing, including direct marketing, and withdraw consent where processing relies on it. Withdrawing consent does not affect processing lawfully carried out before withdrawal.

To exercise your rights, email contact@thebrivorashop.com. We may need information to verify your identity and will respond within the applicable legal time limits.

AUTOMATED DECISION-MAKING

[CONFIRM WHETHER THE STORE OR ITS PROVIDERS MAKE SOLELY AUTOMATED DECISIONS WITH LEGAL OR SIMILARLY SIGNIFICANT EFFECTS. IF SO, EXPLAIN THE LOGIC, CONSEQUENCES AND AVAILABLE SAFEGUARDS; IF NOT, STATE THAT NO SUCH DECISIONS ARE MADE]

COMPLAINTS

You can raise a privacy concern with us at contact@thebrivorashop.com.

You also have the right to complain to the UK Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/

You do not need to contact us first to exercise that right.

CHANGES TO THIS POLICY

We will update this policy when our practices or applicable requirements change. Where required, we will provide notice of material changes.