Refund policy

RETURN AND REFUND POLICY

Brivora
Website: https://thebrivorashop.com
Email: contact@thebrivorashop.com

We want you to feel confident in your purchase. This policy explains how to cancel an order, return an item and request a refund.

CANCELLING YOUR ORDER

For eligible online purchases, you may cancel your order without giving a reason within 14 days after the day you receive your goods. If goods from one order are delivered separately, the cancellation period generally begins after you receive the last item.

To cancel, email contact@thebrivorashop.com with a clear statement of your decision. Please include your order number to help us identify your purchase. You do not need our approval to exercise your statutory right to cancel.

You must send the goods back within 14 days after notifying us of your cancellation.

RETURN CONDITION

You may inspect and try on goods as you would in a shop.

Please return items carefully packaged, with their original packaging and labels where possible. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Missing packaging or labels does not automatically remove your statutory rights.

RETURN ADDRESS AND POSTAGE

Contact us if you need return instructions. Please retain proof of postage. If goods are faulty, damaged on arrival or incorrectly supplied, we will cover reasonable necessary return costs.

REFUNDS

For a valid cancellation, we will reimburse you within 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Refunds will be made using your original payment method unless you expressly agree otherwise. We will not charge a refund fee.

If you cancel your entire order, we will also refund the standard outbound delivery charge. Any additional amount paid for an upgraded delivery service is not refundable under the statutory cancellation right.

FAULTY, DAMAGED OR INCORRECT GOODS

Contact contact@thebrivorashop.com if an item is faulty, arrives damaged or does not match its description. Please provide your order details and, where helpful, photographs.

Your statutory rights may include a right to reject faulty goods within 30 days and rights to repair, replacement, a price reduction or a refund afterwards, depending on the circumstances.

These rights are separate from the change-of-mind cancellation period.

SALE ITEMS

Items purchased during the Autumn Event or any other promotion carry the same statutory consumer rights as full-price items.

EXCHANGES

If you would like a different size or item, contact us to discuss the available options. Your statutory cancellation and refund rights remain unaffected.

OPTIONAL CANCELLATION FORM

You may use the following form, but it is not compulsory:

To: [LEGAL BUSINESS NAME AND BUSINESS ADDRESS]
Email: contact@thebrivorashop.com

Nothing in this policy limits your statutory consumer rights.